Refund policy

Last updated: September 28, 2026

60-day money-back guarantee

If the mask does not make your evening routine more comfortable, you can return it within 60 days of delivery for a full refund of the product price. Used masks are included - you do not need to keep the packaging sealed.

How to start a return

Email eboyrizzler@gmail.com with your order number and the reason for the return. We reply within 2 business days with a return address and instructions. Please do not send anything back before you have received those instructions.

Return shipping

Return shipping is free for returns made under the 60-day guarantee. For change-of-mind returns after the 60-day period, return shipping is at your expense.

Refunds

Once we have received and inspected the returned mask, we issue the refund to your original payment method within 5 business days. Depending on your bank it can take a further 5 to 10 business days to appear on your statement. Original shipping charges, where paid, are refunded for faulty or incorrectly supplied items.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or is not what you ordered, email us within 14 days of delivery with your order number and a photo. We send a free replacement or issue a full refund including shipping, whichever you prefer. This does not affect your statutory warranty rights.

Cancellations and the EU/UK right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from the purchase within 14 days of receiving the goods, without giving a reason. Send us a clear statement of withdrawal by email to eboyrizzler@gmail.com. We refund all payments received, including standard delivery costs, within 14 days of receiving your statement. The 60-day guarantee above is offered voluntarily in addition to, and does not limit, this statutory right.

If your order has not yet shipped, contact us as soon as possible and we will cancel it before dispatch.

Items we cannot accept back

We cannot accept returns of items that have been deliberately damaged, or of gift cards.