Contact

Questions about an order, a return, or the mask itself? Write to us and a real person will answer.

Email: support@soothara.shop
Response time: within 2 business days, Monday to Friday
Postal address: FACE – Vertrieb mit Gesicht GbR, Schillerstraße 53, 99439 Am Ettersberg, Germany

For returns, please read our Refund & Returns Policy first — it tells you exactly what to include so we can process your refund on the first try. Delivery times and costs are listed in our Shipping Policy. Full company details are in our Legal Notice.