Last updated: September 29, 2026
Where we ship from
Orders for the United States are dispatched from our US warehouse. Orders for other countries are shipped internationally.
Processing time
We process and dispatch orders within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 2pm ET, or on a weekend or holiday, are processed on the next business day. You will receive a shipping confirmation with tracking as soon as your parcel leaves the warehouse.
Delivery times and cost
| Destination | Estimated delivery after dispatch | Cost |
|---|---|---|
| United States | 3–6 business days | Free |
| Canada, UK, Australia, New Zealand, Switzerland, Norway, Japan, Singapore, Hong Kong, South Korea, Malaysia, Israel, UAE | 6–12 business days | Free |
| European Union | 4–8 business days | €13.99 |
| Germany | 2–4 business days | €5.99 (free over €55) · Express €9.99 |
These are estimates, not guarantees. Carrier delays, customs inspections, weather and peak seasons can extend them. The delivery estimate shown on the product page is calculated from these ranges.
Tracking
Every order ships with tracking. Your tracking number arrives by email once the parcel is scanned by the carrier; it can take up to 48 hours for the first scan to appear. If your tracking has not updated for 7 days, email us and we will chase it with the carrier.
Duties and taxes
US orders ship from within the United States, so no customs duties apply. For orders outside the US and the EU, any import duties, taxes or customs fees charged by your country are the responsibility of the recipient and are not included in the price you pay us. Please check your local rules before ordering.
Wrong or incomplete addresses
Please check your delivery address carefully at checkout. If an order is returned to us because the address was wrong or incomplete, we will reship it once you have confirmed the correct address; you may be asked to cover the reshipping cost.
Lost, delayed or damaged parcels
If your parcel has not arrived within 10 business days of the estimated delivery window, or arrives damaged, email us at support@soothara.shop with your order number. We will either send a replacement or refund you in full.
Changing or cancelling an order
Contact us as soon as possible after ordering. If the parcel has not yet been dispatched we can change the address or cancel it. Once it has shipped, please use our Refund & Returns Policy.
Contact
support@soothara.shop — we reply within 2 business days.